Privacy Policy

1. Introduction

Axiomatic ("we," "our," or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, process, and protect your personal information when you interact with our services.

We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia and maintain high standards of data protection in all our operations. If you have any questions about this policy or our data practices, please contact us at [email protected].

2. Data Controller Information

The data controller responsible for your personal information is:

3. Information We Collect

3.1 Information You Provide

We collect information you voluntarily provide when you:

• Fill out contact forms on our website
• Request information about our services
• Subscribe to newsletters or communications
• Engage our services as a client
• Communicate with us via email or phone

This may include: name, email address, phone number, company name, job title, and any other information you choose to provide in your communications with us.

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and general location information
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses

This information is collected through cookies and similar technologies. Please see our Cookie Policy for more details.

4. How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To provide our AI integration services, consultations, and training programs
• Communication: To respond to your inquiries, send requested information, and maintain client relationships
• Contract Performance: To fulfill our contractual obligations when you engage our services
• Service Improvement: To analyze usage patterns and improve our website and service offerings
• Marketing: To send you information about our services (only with your consent, and you may opt out at any time)
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect our systems and your data from unauthorized access

5. Legal Basis for Processing

We process your personal data based on:

• Consent: Where you have given explicit consent for specific processing activities
• Contract Performance: Where processing is necessary to fulfill our service agreements
• Legitimate Interests: Where we have legitimate business interests that do not override your rights
• Legal Obligation: Where processing is required by Malaysian law

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who assist with hosting, analytics, and business operations (under strict confidentiality agreements)
• Professional Advisors: Legal, accounting, or other professional consultants when necessary
• Legal Authorities: When required by law or to protect our legal rights

All third parties we work with are required to maintain appropriate data protection standards and use your information only for specified purposes.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Client Data: Retained for the duration of our service relationship plus 7 years for legal and tax purposes
• Marketing Communications: Until you withdraw consent or request deletion
• Website Analytics: Aggregated data retained for up to 2 years
• General Inquiries: Deleted after 2 years of inactivity

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection
• Incident response procedures
• Regular data backups with secure storage

While we take all reasonable precautions, no method of transmission over the Internet is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.

9. Your Rights

Under the PDPA and applicable data protection laws, you have the following rights:

• Right to Access: Request copies of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restriction: Request limitation of processing in specific situations
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. These include:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and choices

For detailed information about our cookie usage, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies when you visit them.

12. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.

13. International Data Transfers

We primarily store and process your data within Malaysia. If we transfer data internationally, we ensure appropriate safeguards are in place in accordance with PDPA requirements and international standards.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email. The "Last Updated" date at the top of this policy indicates when it was last revised.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: