Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions:

• "Agreement" means these Terms & Conditions and any additional service agreements
• "Services" refers to our AI integration consulting, training, analytics, and collaboration design services
• "Client" or "You" means the individual or organization engaging our services
• "We," "Us," or "Our" refers to Axiomatic
• "Website" means our online presence at axiomatic.cyou
• "Deliverables" means work products provided as part of our services

2. Acceptance of Terms

By accessing our website or engaging our services, you agree to be bound by these Terms & Conditions. If you disagree with any part of these terms, you should not use our website or services.

You must be at least 18 years old and have the legal capacity to enter into binding agreements to use our services. If you are accessing our services on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

3. Services Description

Axiomatic provides professional AI integration services including:

• AI Awareness Foundation Programs
• Predictive Analytics Implementation
• AI-Human Collaboration Design
• Related consulting and advisory services

Specific service details, timelines, and deliverables are outlined in individual service agreements. Services are provided subject to availability and our acceptance of your engagement request.

We reserve the right to modify or discontinue services with reasonable notice to existing clients.

4. Service Engagement Process

1. Initial Consultation: We conduct an exploratory discussion to understand your needs
2. Proposal: If appropriate, we provide a detailed service proposal including scope, timeline, and pricing
3. Agreement: Services commence upon mutual acceptance of terms and receipt of initial payment
4. Delivery: We execute services according to agreed specifications
5. Closure: Project concludes upon delivery acceptance and final payment

5. Fees and Payment

5.1 Pricing

Service fees are specified in individual proposals. Prices are quoted in Malaysian Ringgit (RM) and are subject to change for future engagements. Current pricing information is available on our website or by inquiry.

5.2 Payment Terms

Unless otherwise agreed:

• Invoices are payable within 30 days of issue
• An initial deposit may be required before work commences
• Payment milestones are specified in service agreements
• Late payments may incur interest at 1.5% per month

5.3 Refunds

Refund eligibility depends on the specific service and stage of delivery. Generally, deposits are non-refundable once work has commenced. Detailed refund terms are outlined in individual service agreements.

6. Client Responsibilities

Clients agree to:

• Provide accurate information necessary for service delivery
• Make timely decisions and approvals
• Provide access to relevant data, systems, and personnel as needed
• Maintain confidentiality of any proprietary methods or tools we share
• Comply with applicable data protection and privacy laws
• Pay fees according to agreed terms

7. Intellectual Property Rights

7.1 Our Pre-Existing IP

We retain all rights to our methodologies, frameworks, tools, and pre-existing intellectual property. Clients receive a limited, non-exclusive license to use deliverables for their internal business purposes only.

7.2 Client Data

Clients retain ownership of their data and proprietary information. We obtain only the rights necessary to perform services.

7.3 Custom Deliverables

Custom models, analyses, and implementations created specifically for a client become the client's property upon full payment, subject to our retained rights in underlying methodologies and tools.

8. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the engagement. This obligation survives termination of services and continues for a period of three years.

Confidential information does not include:

• Information publicly available through no fault of the receiving party
• Information independently developed
• Information lawfully received from third parties
• Information required to be disclosed by law

9. Warranties and Disclaimers

9.1 Our Warranties

We warrant that:

• Services will be performed with reasonable skill and care
• We have the necessary expertise to provide the services
• Deliverables will conform to agreed specifications

9.2 Disclaimers

Our services are advisory in nature. We do not guarantee specific business outcomes or results. AI systems involve inherent uncertainties and limitations that we will communicate clearly, but performance may vary based on numerous factors including data quality, implementation context, and changing conditions.

Services are provided "as is" beyond our express warranties. We disclaim all other warranties, express or implied, including merchantability or fitness for a particular purpose.

10. Limitation of Liability

To the maximum extent permitted by Malaysian law:

• Our total liability for any claims arising from services shall not exceed the fees paid for those specific services
• We are not liable for indirect, consequential, special, or punitive damages
• We are not liable for losses resulting from client's use or inability to use deliverables
• We are not liable for third-party actions or failures

Nothing in these terms excludes liability for death, personal injury, fraud, or gross negligence.

11. Indemnification

Clients agree to indemnify and hold us harmless from claims arising from: their use of deliverables in ways not intended or authorized, violation of third-party rights, or breach of applicable laws in their use of our services or deliverables.

12. Termination

12.1 Termination by Client

Clients may terminate services with written notice. Fees for work completed to the termination date remain payable.

12.2 Termination by Us

We may terminate services if: payment is not received when due, client materially breaches these terms, or circumstances arise making service delivery impractical.

12.3 Effects of Termination

Upon termination, client remains obligated to pay for services rendered. Confidentiality obligations survive termination. We will return or destroy client confidential information as requested.

13. Data Protection Compliance

When providing services involving personal data:

• We process data only as necessary for service delivery
• We comply with the Malaysian Personal Data Protection Act 2010
• We implement appropriate security measures
• Specific data processing terms are outlined in our Privacy Policy and service agreements

14. Dispute Resolution

14.1 Informal Resolution

In the event of any dispute, parties agree to first attempt resolution through good faith negotiation.

14.2 Governing Law

These Terms & Conditions are governed by the laws of Malaysia.

14.3 Jurisdiction

The courts of Kuala Lumpur, Malaysia shall have exclusive jurisdiction over any disputes arising from these terms or our services.

15. General Provisions

15.1 Entire Agreement

These terms, together with any service-specific agreements, constitute the entire agreement between parties.

15.2 Severability

If any provision is found unenforceable, the remaining provisions continue in full force.

15.3 Waiver

Failure to enforce any right does not constitute a waiver of that right.

15.4 Assignment

Clients may not assign their rights or obligations without our written consent.

15.5 Notices

Legal notices should be sent to [email protected] or to our registered address.

16. Changes to Terms

We may update these Terms & Conditions from time to time. Changes become effective upon posting to our website. Continued use of services after changes constitutes acceptance. Material changes will be communicated to active clients.